Our Business Continuity Plan
If after a significant business disruption you cannot contact us as you usually do—at 360-643-0788 or at firstname.lastname@example.org or email@example.com—you should follow the following instructions:
1. Accounts held at TD Ameritrade, Inc.
If you have an account held with our custodian, TD Ameritrade, and need access to funds or securities or if you need to place orders for your account, you should contact TD Ameritrade directly:
- your TDAmeritrade client portal
2. Documents created during your work with Flow
You can access all the financial planning documents we’ve created together in the RightCapital client Vault. Every Flow client has an account on RightCapital. Please log in to RightCapital to access those documents.
OUR BUSINESS CONTINUITY PLAN
Flow Financial Planning plans to quickly recover and resume business operations after a significant business disruption and respond by safeguarding employees and property, making a financial and operational assessment, protecting the firm′s books and records, and allowing our clients to transact business. In short, the firm′s business continuity plan is designed to permit Flow to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
The Flow Financial Planning business continuity plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, and bank impact; regulatory reporting; and assuring clients prompt access to their funds and securities if the firm is unable to continue business.
Significant business disruptions can vary in their scope, such as only our firm, the building housing the firm, the business district where the firm is located, the city where the firm is located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. The firm plans to continue in business and notify you through this website, via email, or via phone about how to contact us. If the significant business disruption is so severe that it prevents the firm from remaining in business:
- Our clients always have direct access to their funds and securities at TD Ameritrade
- We will notify clients of the business closure.
FOR MORE INFORMATION
If you have questions about our business continuity planning, you can contact the firm by emailing us at firstname.lastname@example.org.